If Customer purchase history look up is taking longer than 3 minutes, you may try this trick to speed up the searching customer purchase history.


1. Click on CUSTOMER button




2. Enter customer's last name(or first name or both) and press enter. Select customer profile and then click "HISTORY" button on the right panel. This may take a long time




3. click on "Date Range"




4. 

Select "Fixed period:from data to date" for Data filter type

Select 1/1/2016 for FROM DATE

Select 12/31/2017 for TO DATE

Click OK




Next search will use new date range. If you use Date range between 1/1/2016 and 12/31/2017, your search will take about 55 seconds. 


Please do this for all Retail pro stations and advise everyone not to use UNDEFINED as a date range.