SLG IT Support

Standard Operating Procedures

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Sportinglife 0

Golftown 0

Application Support

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AutoSys 1

• Summary of AutoSys

Server Integrations 1

• Urgent RTP to SPS Alert

General Support 27

• Add New GT RTP Store in TO/PO Uploader
• Setup for Dropship in GT's Ecomm
• GT ECOMM PZ ball report
• To push the invoice and tender line manually to RTP since the authorization expired
• For UPC missing in NLS on PO

See all 27 articles

GT Data Requests 1

• GT Update SFS BOPIS and Threshold

GT Ecomm ProcIn Queries CleanUp(BiWeekly) 1

• GT Ecomm ProcIn CleanUp

GT Daily Health Check and MonthEnd Queries 3

• GT Daily Health Check
• Finance Month End Queries
• GT Health check - Video recording

Sage DSD License Update 1

• Sage DSD License Update

Ambarish Knowledge Transfer Doc 1

• Ambarish Knowledge Transfer Doc

SFSC 1

• SFCC LP Queue integration issue

General

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FAQ 11

• QRX printer usage report
• Fresh service Agent playbook
• Foresight GC2 video instructions
• Printer supply and repairs by QRX
• GC2 product buyers' guide and price

See all 11 articles

Getting Started 2

• Preparation for conversion - getting POS information
• UC One setup

General Troubleshooting 14

• OD orders with invalid shipping field
• Honeywell 1202g BT scanner troubleshooting
• POS common issue
• POS Setup
• FSX SIM PC network set up

See all 14 articles

HowTos 62

• Gmail Signature
• Replace SurePOS Hard Drive
• Duplicate Monitors for Sim
• Zebra Page setup
• Map Network Drive

See all 62 articles

Forms 1

• Foresight RMA Forms

Retail pro 21

• how to setup Zebra label printer
• Retail pro x-out and z-out not showing any sales - how do I find workstation number?
• GSI server IP and Retail pro main server ip address
• Gift card - swipe card prompt is not coming up but it does at the end of transaction
• Retail pro Customer purchase history search in CUSTOMER screen

See all 21 articles

Foresight and Swinglab 6

• procedure for foresight set up and swinglab
• moving center line in foresight software
• Foresight shots veer off alignment
• Bluetooth setup on FSX
• Changing Foresight Battery

See all 6 articles

Proshop SO price prompts 0

Store Procedures 10

• Foresight Troubleshooting FAQs
• Network and Printer Connection issues
• Pin Pad Troubleshooting and Replacement
• Common RPRO errors
• Nightly Z outs / Cash Settling issues

See all 10 articles

web 1

• Avery Pathfinder manual

SL - Tips and Tricks 34

• WebPOS files missing
• Changing Password
• Unifi AP Troubleshooting
• CUR/ECOMINV ISSUES
• AS400 Pending Reboot

See all 34 articles

GT Troubleshooting 30

• Clear Chrome or Edge Cache or Private Mode
• Getting Computer Name
• Dell PC diagnostic
• Zebra TLP PLUS 2824 & ZD420, ZQ620 Calibration
• Zebra Errors

See all 30 articles

TTS - 3rd Party Devices 1

• 3rd Party Vendor Devices

Escalation 9

• Escalation TD / Bambora / Worldline
• Escalation OnX
• Escalation Bell
• Escalation Rogers
• Escalation RafterOne

See all 9 articles

Store IT Support 11

• Before You Submit an IT Ticket – Start Here
• POS / Register Frozen or Not Responding
• Store Commerce / D365 / Retail Pro Not Opening
• Receipt Printer Not Printing
• Label Printer / Zebra Printer Issue

See all 11 articles

Vendor Escalation Guides 0

Cybersecurity 5

• Patch Governance Policy
• Microsoft Teams Suspicious Call – Quick Response Checklist
• Cybersecurity / IT Operations Master Runbook - Suspected Unauthorized Remote Access / Social Engineering
• IT Ops – Suspected Remote Access Incident
• How to Isolate an Endpoint in CrowdStrike Falcon