NOT RECEIVING CALLS
1) Have you verified WIFI (PointMobile SSID) is working (can you use Chrome browser)? Try rebooting the phone.
2) Is the UC One App active & logged in? Can you make an outgoing call?
https://golftown.freshservice.com/a/solutions/articles/5000067140
3) Is the phone on silent or UC one on Do Not Disturb mode.
NO INCOMING CALLS OR NO RING VOLUME BUT OUTGOING CALLS OK
1) Try powering off/on the phone
2) Uninstall the app
Short method:
Press & hold UC One app and move to the uninstall icon
Long method:
3) Go to Play store (if not signed into Google, log in as store Gmail account) and search and install Broadsoft UC One app.
PHONE NOT CHARGING ON
1) Remove battery from phone and dock into battery bay on the charging station. Wait for Green LED light battery status and plug back into the phone.
REMOVE BATTERY FROM PHONE
PHONE NOT POWERING ON
Push reset button on the back side (PM80 model)