Common Issue

  1. Hours not showing.

  • Click on Clocks button then clocks right below to access the menu

  • Find the store that is having the issue

  • Under Group – change the group from polling to group 1

  • Click on apply changes

  • Check Poll Only

  • Press Submit

  • click on log tab to verify swipes are being polled

  • Click on Poll and Process

  • Change it back to polling

  • Click on apply changes

  1. Delete Finger Swipes

  • click on Personnel

  • Click on Employee Panel(Icon with 3 people)

  • Search the name of the employee

  • Double to open account

  • Click on Biometrics

  • Highlight each finger and right click to delete

  • Go to Clocks

  • Under Group – Change the group from polling to group 1

  • click apply changes

  • click on one badge functions

  • check off clear badge from clocks

  • enter employee number in field and click on submit

  • go back to Poll and Process

  • Put clock back to polling group and apply changes