The following is the support process for when we receive an OFFLINE alert.

  • Acknowledge the alert in LibreNMS to suppress the notification.
  • Create a support ticket for tracking purposes, include John Smith, Store Manager and Store Cash Office group on all communications.
  • Contact store/cash office manager to inform that the unit is offline and to examine root cause, or if any tampering – provide additional support if necessary.
  • Populate ticket with details and close as required.