Agent Login
http://ecommerch.sl/ticket/scp/login.php


Email Ticketing Setup
Aditional Instructions

  • Create an AD account – set the password to never expire.

  • Create an Exchange account

  • Log in to osTicket

  • Go to Admin Panel/Emails/[Email Account]/Settings

  • Enable Email Fetching, Fetch on auto-cron – save changes

  • Go to Admin Panel/Emails/[Email Account]/Settings

  • Populate Email Address, Email Name

  • Enter Email login information

  • Enable Fetching Email via IMAP or POP

  • Hostname – sl-exch2013.sportinglife.local

  • Port # – 143

  • Mail Box Protocol – IMAP

  • Fetch Frequency – 1 minute

  • Emails Per Fetch – 30

  • Enable Sending Email via SMTP

  • Hostname – sl-exch2013.sportinglife.local

  • Port # – 587

  • Authentication Required – Yes

  • Check Header Spoofing

  • Save Changes