When Power is out

 

  1. If not already aware, notify the store manager.
  2. Send an email notification to the following recipients:

 

Store Emergency Group

Store Manager

SPLIT

John Smith

 

  1. Acknowledge all alerts
  2. Create a primary IT HelpDesk ticket.

 

 

When Power is restored

 

  1. Ensure all servers, POS terminals, Pinpads, and all endpoints that generated an alert in LibreNMS are back online.
  2. Have a store rep or manager power cycle all pinpads – unplug the power adaptor for a couple of seconds, then plug back in – have them perform a pinpad re-initialization when the device powers back up.
  3. Ensure the Price Gun server performs a Price File update – this occurs 3 times a day.  The Price File should register as the current date displayed on the application.


                           


      4. Send an email update on the status of the store to the following recipients:

 

Store Emergency Group

Store Manager

SPLIT

John Smith

 

  1. Resolve IT HelpDesk ticket