Overview of the Issue
It appears that something is preventing the interview invitation email from being sent to the candidate. As a result, the recruiter or administrator is unable to proceed with scheduling, and the candidate does not receive any notification.
Possible Cause
This behavior may be related to a disruption in the integration between Dayforce and the Microsoft Graph API. In some cases, changes made by your internal IT team (e.g., updates in Azure/Graph settings) may cause the integration to become unsynced.
Recommended Resolution
You may try revoking and reauthorizing the calendar access by following these steps:
It appears that something is preventing the interview invitation email from being sent to the candidate. As a result, the recruiter or administrator is unable to proceed with scheduling, and the candidate does not receive any notification.
Possible Cause
This behavior may be related to a disruption in the integration between Dayforce and the Microsoft Graph API. In some cases, changes made by your internal IT team (e.g., updates in Azure/Graph settings) may cause the integration to become unsynced.
Recommended Resolution
You may try revoking and reauthorizing the calendar access by following these steps:
- Go to Recruiting and open the relevant job requisition, then select the candidate.
- Click Schedule Interview and select Revoke Access.
- When prompted, click OK to confirm.
- Choose either Manual Scheduling or Candidate Scheduling.
- When prompted to authorize calendar access, click OK.
- A browser window will open where you can complete the authorization process.
- Once completed, the Schedule Interview dialog box will reopen.
- Enter the necessary details and click Send Invite.
Please let us know once you've completed these steps or if the issue persists.
If this does not resolve your issue, further investigation may be required. Once an analyst becomes available, they'll continue assisting you as needed.
If this does not resolve your issue, further investigation may be required. Once an analyst becomes available, they'll continue assisting you as needed.