General Support

Add New GT RTP Store in TO/PO Uploader
This is completed. Please update it in your status sheet.  Here is a screenshot to demonstrate the change.  KT ticket#&...
Wed, 16 Jul, 2025 3:46 PM
Setup for Dropship in GT's Ecomm
To explain the dropship setup process, I am using the last vendor I set for dropship (CUTBUK) For setting up any vendor for dropship you would need the fol...
Mon, 16 Mar, 2026 1:29 PM
GT ECOMM PZ ball report
If request comes in to get a PZ ball report to see whether the balls are personalized with a logo or text (YTD) attached report can be shared by runin...
Mon, 23 Mar, 2026 3:15 PM
To push the invoice and tender line manually to RTP since the authorization expired
To push the invoice manually to RTP since the authorization expired First check if SO is present in RTP with date range then check if invoice is pre...
Fri, 27 Mar, 2026 8:59 AM
For UPC missing in NLS on PO
-- For UPC missing in NLS on PO Run this query with changing the PO number  select s1.alu,s1.local_upc from Attunity_RPro_Web.dbo.po p ...
Fri, 27 Mar, 2026 2:16 PM
Enabling and disabling the GT store for Doordash
On the long weekends and public holidays we get a request to disable to the store for Doordash when teh stores are actually closed.  This wil...
Tue, 7 Apr, 2026 9:30 AM
Invoice Shipment Reconciliation-AZ1TASKS11 - Error - You cannot invoice 1 units because it exceeds the remaining balance of 0 units
When this error occurs  Get the time the error occurred. Go to OD COnfig > scheduled tasks logs check the error in the log. You ...
Thu, 23 Jul, 2026 9:47 AM
Health check for GT payment pending invoices
Open OD  Go TO  OMS> Order management > Advanced search > select a query > invoice status pending Global > look for only ...
Tue, 14 Apr, 2026 12:07 PM
To enable/ disable BOPIS at any store in SFCC business manager
Navigate to stores under online marketing in SFCC business manager under basic attributes, making inventory list as None under Custom- make BOPIS capabl...
Thu, 16 Apr, 2026 2:35 PM
SFCC Processed Last One Hour is 0
tried to restart rproprocin service 10.34.85.102 check the procin counter query to see if last successful process time is changed to recent, Run ...
Fri, 17 Apr, 2026 9:39 AM