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Check with Kyle and check all basic diagnostic is done. Kyle will consult & escalate with foresight if local troubleshooting doesn't work. Our task is to make sure RMA form is filled out and confirm unit has been received by Foresight by checking shipping tracking status.
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Problem: Unusual ball Bend/Slices at unusually at end of trajectory.
Solution: On the game options (PW: FSS01011) , there is a setting called "Wait for Spin", select it
Problem: Foresight freezing/not responding or crashing / Not registering shots on the software
Solution: See Below
1) Double check usb connections & cables
2) Confirm status by START MENU > DEVICES AND PRINTERS and scroll down to unspecified devices and look to see if " NGLM MSC interface device " is displayed. If "NGLM MSC interface device"
Problem: Bluetooth not working
Solution:
1) Try powering off/on GC2
2) moving BT adapter to another USB port (make sure it's a Startech brand)
3) 1. In Windows Devices and printer, remove existing/previous serial #
2. Add device, look for serial #
4) Try using cell phone and enable Bluetooth and connect to GC2
Bluetooth Control Panel
Locate the Bluetooth icon 
in the lower-right corner of the computer screen, and compare the status to Table 1.
(The Bluetooth icon may be hidden, click the Show hidden icons arrow to show any hidden icons.)
| Bluetooth Icon | Status |
 |
Enabled - The Bluetooth adapter is ready to pair with another Bluetooth device. |
 |
Connected - The Bluetooth adapter is already connected to a Bluetooth device (if the desired device is not the one its connected to, it will have to be re-paired). |
 |
Disabled - The wireless switch is off. For information on how to turn the wireless switch on refer to the Online User's Guide. |
| None | When no icon shows the Bluetooth driver needs to be installed, refer to Dell Knowledge Base Article: "How to Download and Install the Latest Dell Wireless Bluetooth |
UNITS W/ SCREENS NOT POWERING ON
Should be shipped to Foresight US (San Diego)
FORESIGHT GIVING INACCURATE BALL SPIN AND LAUNCH TRAJECTORY
Check to make sure GC 2 driver & V 4.015 foresight app is installed.