SLG IT Support

------------------------------------------------------------------------------------ Check with Kyle and check all basic diagnostic is done.  Kyle...

1) Trace the cable on the back/side of the printer  2) Verify if printer or computer is plug into a network switch.  Check for power or loose conn...

1) Confirm that the power is working. 2) Unplug pin pin pad and follow the cable.  Make sure you can trace the cable from start to end. 3) Ve...

1) Can't connect to RPRO on any computers, please verify internet (gmail, wifi, printing) status and follow internet outage protocal 2) If RPRO fr...

If one of your registers doesn't close: 1)   Verify date & workstation number is correct.  Make sure it description matches for example 50?pos...

1) Confirm payment * Ensure tender receipt is approved on card. * Verify with card company of transaction 2) Create RPRO transaction and tender ...

If you get the error message, please no dot immediately try again.   Wait 2-3 mins before trying again.  Be careful and make sure CAPS LOCK key is not...

Pin pad issue?  1) Please try rebooting and initializing pin pad. Then try again. Gift Card issue? Certain gift cards have known issues. 1) If s...

Use the following to exit RPRO.  And try logging back in after.

Do not use customer numbers starting w/ #999 because of RPRO issues w/ web created accounts. Contact Steeley regarding moving credit to proper Leaderboard...