1) Can't connect to RPRO on any computers, please verify internet (gmail, wifi, printing) status and follow internet outage protocal
2) If RPRO freezes, continuous error message pops up
please use the rpro reset/fermier desktop shortcut on the PC. It has a Red slash circle icon.
3) If RPRO was left idle for a while, upon return, you may get a Windows account is locked error message. Wait 1 min or 2 and system will release the temporary lock-out.
4) If reset does not work, make sure you have logged on 5XXpos01 on workstation 6 and not another login.
5) DO NOT USE same login on multiple workstations. RPRO Employee # profile will corrupt on all workstations signed in.
Delete their employee # folder
\\gts-533srv\d$\Apps\RetailPro9\Layouts\#####
#### = employee #
6) RPro froze when performing inventory lookup and unable to launch. End local RDP service from Task Manager then re-launch RPro.