SLG IT Support

Cordless scanner flashes and beeps, but will not scan.
Triple beeps when it scans a code.
Will not beep or communicate to the base.
Scanner is just beeping constantly.
Scanner will not link with base.
How can I link the scanner to its base?
How to connect the scanner to the PC?
Xenon 1902g No Light
Scanner gets a razz tone and the light on the back is red

• Scanning Hardware: 38x0 / 56x0 / 58x0, 46x0 / 48x0, Granit 1911i, Voyager 1202g, Xenon 1902g, Granit 1981i, Voyager 1452g, Voyager XP 1472g, Voyager 1202gBF
• Bluetooth

1. Download the document under File 1 and scan the 'Unlink Image Scanner' bar code.
2. Then scan the 'Override Locked Imager' bar code.
3. Place the scanner into its base.
4. The scanner will re-link to the base, wait for clicking/beeping to stop.
5. Confirm the scanner is working by scanning a bar code into the application. If connected via USB, remember to scan the appropriate USB interface programming code from the device's User's Guide.

If this does not work, try the following steps:

1. Unplug power and communications (cable connected to PC) from the base (be sure red light on base is out).
2. Remove the battery from the handheld scanner for a few seconds.
3. Re-connect power and communications cable to the base (make sure red light on base is on), then place the scanner in the base.
4. The scanner will re-link to the base, wait for clicking/beeping to stop.
5. Confirm scanner is working by scanning a bar code into the application. If connected USB, remember to scan the appropriate USB interface programming code.
6. If the device is still not connecting to the base and it is not sending data to the application, try performing a 'Standard product defaults' procedure but make sure that the device doesn't have any special features that may be lost during this process.
7. If the scanner still will not connect to base, they need to be sent in for repair.