General Troubleshooting

Basic IT help docs

OD orders with invalid shipping field
Please abandon the current shipment or unassign it. This happens when the customer puts too much information in the address 1 line. Please follow the ...
Thu, 18 Mar, 2021 2:23 PM
Honeywell 1202g BT scanner troubleshooting
QUESTION/PROBLEM Cordless scanner flashes and beeps, but will not scan. Triple beeps when it scans a code. Will not beep or communicate to t...
Thu, 1 Feb, 2024 10:33 AM
POS common issue
Computer is frozen  Press Ctrl+Alt+Back space to refresh session - Usually fixes the issue Press Ctrl+Alt+F2 then Ctrl+Alt+Delete - Restart the computer...
Mon, 26 Jul, 2021 9:44 AM
POS Setup
Setting IP Address Turn On PC When you see Press Any Button screen – Press any key Select 2nd option and press E Select 2nd option and pres...
Mon, 26 Jul, 2021 9:45 AM
FSX SIM PC network set up
https://spaces.hightail.com/receive/myUI44i9wB   He will likely need the activation code when done which is on the PC tower in white label sticker. ...
Tue, 10 Oct, 2023 12:40 PM
Foresight Hawk & Quad Troubleshooting
SENDING LOG FILES FORESIGHT HAWK via USBC With this PC and the GCHawk connected via USB-C please do the following:   Press the Windows Button ...
Mon, 25 Apr, 2022 6:11 PM
Factory reset Cisco 8841 phone
Press the gear button  Select to "Device Administration" (option 5)  Select "Factory Reset" (option 5)  Press OK  If prompted for a pass...
Wed, 12 Oct, 2022 1:25 PM
WebEx keeps signing out repeatedly
 1.  If Webex keeps rejecting your username & password and gives you the following error.  Reason is that WebEx is outdated.     UNIN...
Fri, 21 Apr, 2023 10:29 AM
M400 pin pad instructions
Pin Pad admin code:0856  to reset
Mon, 30 Sep, 2024 12:42 PM
POS Hardware
             POS Hardware RP5800/RP9 Computer ELO Touch Screen with power, VGA and...
Thu, 22 Jan, 2026 10:55 AM