Computer is frozen
Press Ctrl+Alt+Back space to refresh session - Usually fixes the issue
Press Ctrl+Alt+F2 then Ctrl+Alt+Delete - Restart the computer
Touchscreen is not working
Check if the DB9 or printer usb cable is securely plugged in on both ends - ELO touch screens are only being used at Sherway, Yorkdale, Markville, Lansdowne, Hillcrest, Both Calgary stores
Printer is not working
Check power and printer usb connection on both ends
Press Ctrl+Alt+F2 then Ctrl+Alt+Delete - Restart the computer
Pin Pad is not working
Power cycle the unit and re-initialize pin pad from the POS
Ping IP to see if its still online as its direct to host connected via IP address
All other software issues
Call Dave Naismith at 416-441-0222 Option 4 or email [email protected]