1. 

If Webex keeps rejecting your username & password and gives you the following error.  Reason is that WebEx is outdated.

 

 


UNINSTALL WEBEX


1.  Press and hold app icon to remove app.  Open a ticket to ask IT to run an update.




 

 

2.  - Check iphone Settings->General.>About>iOS Version 15.5 or higher  (perform Software Update to get newer release)

     - WebEx version # 43.3.1 (3775)



 

If #1 & #2 doesn't work contact IT first.



DO NOT RESET UNTIL IT CONFIRMS!!!


Factory wipe/reset

 

You will need to factory reset the phone.  You will lose the saved photos on the phone.

 

 

  1. Factory reset (not exactly the same)

 

  1. Connect to GTemployee  (g0lft0wn) first.  During activation, you’ll see a message this device is managed by Golf Town Ltd.

 

  1. Log into the Comp Portal app with your [email protected] account / email password.

 

         Complete the remaining question.  IE.  GT Store phone device category

 

 

  1. After signed in & 10-15 mins later, you should see Webex on your phone.

 

 

               Sign in as [email protected] o r [email protected]  / Phone123!

 

 

      - If password doesn't work, contact IT first.  We need to make email changes to make password reset work.


Let me know if you still have any issues still.

 

Regards,

 

Jimmy