That is all in Confluence on your Overview page and then our After-Hours Support process is there too under Client Toolkit. Links below and afterhours one pages attached as well.
SPL - https://rafterone.atlassian.net/wiki/spaces/SPL/overview and https://rafterone.atlassian.net/wiki/spaces/SPL/pages/4601610468/R1+Emergency+After+Hours+Support+Policy
GTN - https://rafterone.atlassian.net/wiki/spaces/GTN/overview and https://rafterone.atlassian.net/wiki/spaces/GTN/pages/4595318870/R1+After+Hours+Emergency+Support+Policy
Essentially me, Peter and Earl are you team to contact during business hours. Its best to copy all 3 of us on all emails.
I hope this helps!
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