CL-S5XXII_UM_EN.pdf (citizen-systems.com)



Here’s some quick steps on how to initially troubleshoot the Citizen printers at store level.

 

  1. Ensure printer USB cable is properly connected to PC and printer – re-seat connections from both ends.

 

  1. Power cycle both PC and printer.

 

  1. Ensure the correct labels are being used – should have no markings or displayed part #.

 

 

 

Incorrect label

 

 

 

Correct label

 

 

 

  1. Ensure Print Head sensors are properly aligned.

 

https://youtu.be/RQrkFR9In8E


Sensor adjusment + Calibration : Support Portal



 


 

  1. Ensure Media Width/Thickness are properly set.

 

https://youtu.be/8lNPPKrOpGI

 

Default settings:  Horizontal dial = 6

                                Vertical dial = 1

 

 

 

 

  1. Ensure printer driver settings are set to the correct label size – 4 x 6 (4.00 in x 6.00)

 




7. Ensure printer label/stock is set to the correct type.





8.  How to perform a factory reset on the printer




https://youtu.be/Sd8dgkMrECI?t=48

Self test page print: press and hold feed button & power on, when light flash, release.