SLG IT Support

1. Purpose   To ensure timely remediation of vulnerabilities while maintaining system stability, PCI compliance, and uninterrupted retail opera...

Purpose: Rapid response to external callers impersonating IT Support or Corporate staff via Microsoft Teams. Capture Basic Details  C...

Purpose Provide a consistent response process for incidents involving: AnyDesk, TeamViewer, HopToDesk, Quick Assist or similar tools Fake IT/...

First 15 Minutes Purpose Use this procedure when a user reports: Fake Microsoft/IT/vendor support AnyDesk, TeamViewer, HopToDesk, Quick...

Purpose Use this procedure to quickly isolate a suspected compromised endpoint using CrowdStrike Falcon. Isolation, called Network Contain ...